FAQ
Frequently Asked Questions
Do you create portraits for only dogs and cats?
We create portraits of any animal or any breed. You can choose unique masterpieces for dogs, cats, rabbits, horses or any other animal. Before you upload input photos, you will be asked for a animal and you can specify breed as well, which helps to generate high quality portraits.
Can I get more than one pet on one portrait?
Currently, we offer portraits of only one pet on one portrait, however we plan to introduce the option for more pets in the future.
Do you offer human portraits?
Currently, we don't offer pet and owner together, but we plan to introduce this option in the future. If you are looking for custom portraits of humans only, we can recommend you www.pixly.app.
What photos should I upload?
We will require you to upload 10 photos of your pet in order for us to generate high-quality portraits in the styles that you select. It's best to upload a variety of photos with different backgrounds and taken from different angles. If your pet is wearing any kind of clothing, make sure it does not appear in more than one or two photos. If an item repeats in the photos, our AI model may assume it is part of your pet and it will then be generated in the portraits, such as a leash. You will see detailed instructions after the payment. In general, a variety of photos with different backgrounds and photos taken from different angles work well. Make sure the photos are not blurred or out of focus.
We support all standard image formats including JPG, PNG, WEBP, HEIC. We do not support RAW and SVG.
We support all standard image formats including JPG, PNG, WEBP, HEIC. We do not support RAW and SVG.
How do you produce your artwork?
We produce our artwork using a custom AI Model. We use your 10 photos as a basis for training our model which then generates portraits of your pet.
How long will it take to generate the digital portraits?
The digital portraits are usually generated in matter of hours. In any case, they should be available in less than 6 hours.
How can I order a print version of the portrait?
We are currently implementing the option to order canvas prints. If you wish to order a canvas print, please contact us via the contact form and we'll do our best to make it happen.
How can I add or remove something from my photo?
While we don't currently offer the option to add or remove elements from your photo, you can purchase additional portraits in different styles to find the perfect one. We are planning to introduce a feature that will allow you to add text to your portrait, such as your pet's name.
Can I get a refund?
Due to the significant computational power required to generate the portraits, which incurs costs, we don't offer refunds. However, if you encounter any issues with the generation of the portraits or are not satisfied with the results, please let us know and we'll do our best to fix it for you.
What payment methods do you accept?
We use a third-party provider, LemonSqueezy, to process all payments on DrawMy.Pet. We accept all major debit and credit cards, as well as PayPal, Google Pay, and WeChat Pay.